Termini di servizio

These Terms of Service (“Terms”) govern your access to and use of the YonoSim website, checkout experience, and related services (collectively, the “Service”), operated by the party responsible for YonoSim (“YonoSim”, “we”, “us”). By using the Service—whether you browse, create an account, or complete a purchase—you agree to these Terms. If you do not agree, do not use the Service.

Your use of the Service is also subject to our Informativa sulla privacy, which explains how we handle personal information.

1. Description of the Service

YonoSim provides prepaid travel data eSIM plans sourced from our network providers. After you pay, we provision your plan so you can install it on a compatible eSIM-capable device, typically using a QR code or activation details shown in your order confirmation or account.

We are not a mobile network operator. Coverage, speeds, latency, and service quality depend on underlying carrier networks and your device; we do not guarantee uninterrupted service or a particular performance level.

2. Eligibility and accounts

You must be legally able to enter a binding contract in your jurisdiction. If local law requires you to be older than a certain age to use prepaid telecom resale services, you represent that you meet that requirement.

You may check out as a guest or create an account. You are responsible for safeguarding credentials and for activity under your account. Notify us promptly if you suspect unauthorized access.

3. Orders, pricing, and payment

Prices and plan descriptions are shown before you pay. We may change catalogue pricing or availability at any time; changes apply to new orders only. Taxes or regulatory fees may apply depending on your location and will be presented at checkout where we collect them.

Payments are processed by third-party payment providers (for example Stripe). You agree to their terms and to provide accurate billing information. All charges are subject to successful authorization by the payment method you provide.

4. Delivery, activation, and device compatibility

eSIM delivery is digital. You are responsible for confirming that your device is eSIM-capable, carrier-unlocked where required, and running supported software. Misconfiguration, hardware limits, or regional restrictions may prevent installation or use; those risks are yours.

Once an eSIM is installed or activated according to partner or bundle rules, it may be treated as consumed even if you do not use all included data.

5. Refunds, cancellations, and disputes

Unused eSIMs are fully refundable within 30 days of purchase. If you end up unable to use your eSIM for any reason — incompatible device, changed travel plans, a coverage concern, or simply a mistaken purchase — you may request a full refund within 30 days of purchase, as long as no data has been consumed against the plan. Installing the eSIM on a device does not, by itself, disqualify you from a refund; only data usage does. After 30 days, an unused plan is treated as consumed and is no longer eligible for a refund.

eSIM profiles support only one active installation at a time. You can remove an eSIM from one phone and reinstall it on another as long as no data has been consumed, but you cannot run the same eSIM on two devices simultaneously.

You can request a refund yourself from your order page using the Request a refund button. When you do, we cancel the unused plan with our network provider and refund the full amount to your original payment method. Card refunds typically take 5–10 business days to appear on your statement, depending on your bank.

Automatic 30-day no-usage refund.You do not have to remember to click the Request a refund button. If our system detects that your eSIM has not been used within 30 days of purchase — no data consumed on the profile, per our network provider's records — we automatically cancel the unused plan and refund the full amount to your original payment method, without any support ticket, form, or device-compatibility proof from you. We'll email you a confirmation when the refund is issued. This applies to Stripe-paid orders that are not excluded below; Korean PortOne orders are refunded manually from our operator console and follow the same 30-day-no-usage rule.

Canadian plans (plans that cover Canada) are excluded from this 30-day unused-refund policy. Because of how our Canadian network supply is priced and provisioned, all plans covering Canada are treated as final sale once payment succeeds and cannot be cancelled or refunded — even if the eSIM has not been installed or used. This exclusion applies to any plan whose coverage includes Canada (including multi-country or regional plans that cover Canada). Please double-check your device compatibility and travel dates before completing a Canadian-plan purchase. Other plans are not affected by this exclusion.

Once any data has been consumed against a plan, it is treated as used and is no longer eligible for a refund, even if you do not use all included data. If a technical failure on our side or our network provider’s side prevented activation or use in line with the plan you purchased, contact us within a reasonable time (we suggest within 30 days of purchase) with order details and, where helpful, screenshots or error messages, and we will work with the partner to replace the profile or, where appropriate, refund the purchase.

Repeat refunds. Your first refund in any rolling 90-day period is issued in full. To keep the 30-day promise sustainable, subsequent refunds within the same 90 days are issued minus the payment-processing fee charged by our card processor on the original purchase (that fee is not returned to us when we refund, so we cannot return it to you). The exact amount withheld is disclosed in the refund confirmation email. After a small number of refunds in a 90-day window we may pause automatic refunds for that account and ask you to email support so we can review the pattern together.

We may refuse a refund where there is evidence of fraud, abuse, chargeback manipulation, or a violation of these Terms. Unused data, time, or allowances generally do not carry over or convert to cash after bundle expiry.

If you dispute a charge with your bank or card issuer, we may suspend fulfilment or close related orders pending resolution.

6. Acceptable use

You agree not to:

• Use the Service in violation of applicable law or third-party rights;
• Attempt to interfere with, reverse engineer, or overload the Service or partner systems;
• Misrepresent your identity, manipulate pricing or promotions, or abuse referral or incentive programs;
• Resell, lease, or redistribute YonoSim access or network provider services except as expressly permitted in writing.

We may suspend or terminate access if we reasonably believe you have breached these Terms or pose a risk to the Service or other customers.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We are not liable for outages, maintenance, carrier network issues, force majeure events, or problems caused by your device, software, or configuration.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YONOSIM AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO YONOSIM FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100), IF NO SUCH PAYMENT OCCURRED—EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER MANDATORY CONSUMER LAW.

9. Indemnity

You will defend and indemnify YonoSim and its affiliates, officers, and agents against any third-party claims, damages, or costs arising from your misuse of the Service, your violation of these Terms, or your violation of law.

10. Changes to the Service and Terms

We may modify or discontinue features of the Service. We may update these Terms from time to time; the “Last updated” date will change when we do. Continued use after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

11. Governing law and disputes

These Terms are governed by the laws applicable to the operator of YonoSim, without regard to conflict-of-law rules that would require another jurisdiction’s laws. Nothing in these Terms limits mandatory consumer protections that apply to you in your country of residence. Subject to those protections, you agree to bring disputes in the courts competent for the operator’s jurisdiction, unless applicable law requires otherwise.

12. Contact

Questions about these Terms: [email protected]